Program Manager

Lead the execution and implementation of the new mobile application while defining program success metrics, developing detailed project plans, and establishing milestones. Devise a data-driven strategy to improve customer experience and drive retention, frequency, and acquisition, ensuring alignment with business goals. Collaborate with cross-functional teams including marketing, IT, and leadership to optimize performance and serve as the primary point of contact for all program-related activities. Implement mechanisms for continuous improvement, prioritize new capabilities, and manage the product backlog to ensure ongoing program development.