Program Manager - Customer Success Operations Senior
$120,000–$160,000 year
On-site · Washington, District of Columbia, United States
Job Summary
Program Manager for Customer Success Operations Senior to lead enterprise-wide customer success, stakeholder engagement, and operational planning activities supporting the Department of Defense's Advana platform. This role develops and governs Customer Success Operations Plans across Unclassified, Secret, and Top Secret environments, captures PWS requirements, and aligns operational objectives. It builds and manages stakeholder engagement with Combatant Commands, Joint Staff, SES leaders, DoD organizations, and interagency partners; crafts cradle-to-grave engagement workflows and communication strategies; leverages data, analytics, AI, and BI capabilities to maximize mission outcomes; and partners with cross-functional teams to translate feedback into actionable improvements. Requires Top Secret security clearance, onsite work in Washington, DC, and 10+ years of federal program experience, plus the ability to operate across classified environments and present to senior government and military stakeholders.
Required Qualifications
- Security clearance of Top Secret or higher
- Bachelor's degree in Business Administration, Program Management, Information Systems, Public Administration, Communications, or a related field
- Minimum of 10 years of experience managing complex federal programs, customer success operations, stakeholder engagement, strategic communications, or related functions
- Demonstrated experience supporting Department of Defense or other Federal Government programs
- Experience developing operational plans, stakeholder engagement strategies, and customer relationship management frameworks
- Experience working across classified and unclassified environments, including NIPRNet, SIPRNet, and/or JWICS
- Strong analytical skills with experience developing metrics, dashboards, and performance reporting
- Proven ability to communicate effectively with senior executives, military leaders, and technical stakeholders
- Experience leading cross-functional teams and coordinating activities across multiple organizations
- Preferred: Experience supporting Advana, data analytics platforms, CRM tools, PMP PgMP or similar certifications
- Salary awareness and benefits knowledge would be expected to support DoD programs
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