PROGRAM MANAGER
On-siteSan Rafael, California, United States
Job Summary
Plan and direct daily operations for a major low-income rental assistance and supportive housing program, supervising staff and resolving complex tenant conflicts regarding rents, maintenance, and program violations. Monitor and develop budgets within approved guidelines while researching grant options and managing HUD or internal operations budgets. Supervise staff in analyzing and evaluating programmatic procedures to ensure compliance with federal regulations and agency policies, providing training on evolving laws and procedures. Represent the Housing Authority with community groups, coordinate activities with other agency managers, and assist in developing program policies and objectives. Maintain effective working relationships with tenants, landlords, and community agencies to identify needs and improve service responsiveness.
Required Qualifications
- Principles and practices of management necessary to direct, evaluate and perform housing program services
- Federal housing laws, ordinances, rules and regulations; Housing Authority policies and programmatic procedures
- Personnel management, public services employee relations, and supervisory techniques
- Principles and techniques of teambuilding, goal setting and effective management methods of staff
- Current residential property management practices and principles
- Basic budgetary and accounting methods and techniques, funding sources and allocation processes as well as grant development and writing
- Goals of local agencies, which administer public housing programs or social services for low- income persons; needs, problems and attitudes of socially and economically disadvantaged groups
- Skill in interpreting policies and procedures and explaining and applying Housing Authority program rules and regulations
- Demonstrating initiative, strong managerial and organizational skills, judgment, discretion and in making independent decisions
- Using initiative and independent judgment within general policy guidelines and defining problem areas, analyzing data, preparing formal recommendations and carrying out solutions
- Planning, organizing, supervising, reviewing and evaluating the work of professional and technical staff and training staff in work procedures and providing for their professional development
- Monitoring and developing assigned budgets and administrative procedures
- Establishing rapport and maintaining effective working relationships with tenants, landlords, and representatives from private and other public agencies, community interest groups, coworkers and multi-disciplinary staff
- Preparing clear and concise program documentation, correspondence, and reports and directing the maintenance of accurate records and files
- Operating standard office equipment, including job-related computer hardware and software applications, facsimile equipment and multi-line telephones
- Establishing and maintaining effective working relationships with those contacted in the course of the work
- Equivalent of a four-year degree from an accredited college or university in sociology, public administration, or a closely-related field
- Three years of progressively responsible experience in property management, social services administration, or related field that includes one year in a supervisory or lead capacity
- Valid California class C driver's license
- Satisfactory driving record
- Public Housing Manager's Certificate or the ability to become a certified public housing manager within one year
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