Program Manager (CCC)

Program Manager (CCC) at the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services division leads eligibility unit supervisors and staff, providing program and technical guidance, coaching, and development. Responsible for planning, developing, implementing, and monitoring Access and Eligibility Services programs, ensuring timeliness and accuracy in compliance with state and federal regulations. Develops monitoring systems, analyzes information and prepares responses to inquiries and reports, and produces narrative and statistical performance reports. Works with the public and internal stakeholders to resolve issues, participates in program analysis with regional management, selects and develops staff, and manages time, leave, payroll, and personnel actions. Requires strong communication, analytical and problem-solving skills, ability to thrive in a fast-paced environment, and willingness to travel up to 40%. Telework may be eligible; duties may include overtime and weekend work as required. Knowledge of Cash Assistance, SNAP, Medicaid programs, and related regulations is required. Initial screening requires education and experience in supervision of relevant programs; a degree is preferred. The role emphasizes policy understanding, staff development, and delivering customer service excellence in a complex eligibility environment.