Program Manager, Amenity Services - Executive Director
On-siteLondon, England, United Kingdom
Job Summary
Lead end-to-end delivery of the Amenity Services programme, translating global strategies into comprehensive roadmaps with defined milestones, risks, and decision points. Drive innovative dining, hospitality, and event solutions while managing design development, coordinating specialist consultants, and partnering with architects to integrate operational requirements into facility plans. Oversee programme financial planning, budgeting, and forecasting alongside sourcing, procurement, and vendor selection activities. Establish operational readiness plans covering staffing, training, testing, and service stabilisation, while implementing data frameworks for performance measurement and embedding risk controls throughout delivery.
Required Qualifications
- Extensive experience leading large-scale programme or project initiatives within hospitality, workplace services, food and beverage, events, or related operational environments.
- Experience partnering with real estate, design, and construction teams to translate operational requirements into delivered solutions.
- Demonstrated experience managing commercial kitchen projects from concept through implementation and operational handover.
- Knowledge of kitchen workflow design, operational planning, and building systems interfaces, including HVAC, plumbing, electrical, and gas services.
- Strong financial management and budgeting capabilities with experience supporting business cases and investment decisions.
- Experience developing demand forecasts, utilisation models, and operational planning assumptions.
- Proven ability to manage third-party suppliers and outsourced service providers within complex environments.
- Strong stakeholder management and influencing skills across senior leadership and cross-functional teams.
- Excellent written and verbal communication skills with the ability to communicate complex concepts to diverse audiences.
- Experience implementing performance measurement, governance, and continuous improvement frameworks.
Desired Qualifications
- Professional programme or project management certification such as PMP, PRINCE2, or Agile.
- Experience delivering headquarters, corporate campus, or large-scale workplace amenity programmes.
- Experience supporting executive dining, conference centres, hospitality operations, or client-facing event environments.
- Knowledge of KPI-driven operating models, reporting frameworks, and data governance practices.
- Experience implementing event management, booking, point-of-sale, or operational technology platforms.
- Experience delivering projects in regulated or brand-sensitive environments.
- Knowledge of emerging workplace technologies, automation, artificial intelligence, or digital service solutions.
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