Program Manager - 65823-1

Lead end-to-end customer support program management for new product introductions, ensuring operational readiness prior to launch. Develop comprehensive project plans, timelines, and risk management strategies while partnering cross-functionally with engineering, product, and sales teams to align objectives and maintain launch schedules. Define customer support requirements using data-driven insights to advocate for customer-centric solutions and identify risks to facilitate efficient execution. Establish metrics to evaluate program performance, track post-launch results, and drive continuous process improvements. This role supports the Consumer Support Operations team within the Customer Care Experience function, focusing on consumer electronics.