Program Management Officer - Large Scale Strategic Programmes - Payment Operations (PMO)
On-siteLa Ciudad, Estado de Durango, Mexico
Job Summary
Own the end-to-end PMO operating rhythm for Latin America Payments Ops Transformation initiatives, including governance cadence, stakeholder forums, decision logs, and standard reporting. Drive RAID management and ensure timely escalation while delivering the LSS 2030 strategic agenda across the region. Serve as the primary interface between local teams and the global PMO to embed global standards, translate best practices, and share lessons learned. Support integrated delivery planning, rollout coordination, and benefits realization tracking using Agile practices in monday.com and Jira. Integrate artificial intelligence solutions to enhance project outcomes and reporting. Produce crisp, decision-oriented updates for senior stakeholders highlighting progress, blockers, and forecasts. Lead governance and delivery execution for a portfolio of transformative programs in Mexico City.
Required Qualifications
- 5–7 years of experience in PMO, program/project management, or portfolio delivery roles, ideally supporting Operations and/or large cross-functional initiatives
- Demonstrated ability to operate within a global governance model and ensure regional adherence to enterprise standards
- Strong command of Agile delivery concepts
- Hands-on experience using monday.com and Jira for planning, tracking, and reporting
- Excellent stakeholder management and executive communication skills
- ability to synthesize complex topics into clear decision points
Desired Qualifications
- Experience delivering operations/process transformation (process redesign, operating model, controls uplift, service improvement, automation enablement)
- Certifications such as PMP / SAFe / Scrum Master (or equivalent)
- Portuguese (written and spoken)
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