Program Facilitator
$70,500–$82,000 year
On-siteChicago, Illinois, United States or Miami, Florida, United States
Job Summary
Lead the design and delivery of program solutions that connect Opportunity Youth to career-track jobs by overseeing site-based pilots and managing programmatic materials for replication. Collaborate with partners to ensure alignment across teams, build stakeholder relationships, and drive data synthesis to inform program iterations. Own and drive teaching and assessment for twice-weekly career development courses, weekly internship seminars, and skills-based job search training. Provide high-quality coaching and check-ins for students, track metrics in Salesforce and LMS, and represent the learning coach perspective with functional teams. Support local program teams with execution needs, manage project milestones, and develop materials with an eye towards scale.
Required Qualifications
- At least 5+ years of experience in facilitating/teaching and coaching Opportunity Youth
- Proficient in case management documentation with skills in creating and executing support plans
- Experience creating virtual learning communities and coaching students by leveraging technology
- Experience designing, teaching, and facilitating workforce readiness curriculum and trainings with a commitment to asset-based adult learning principles
- Knowledge of job coaching, career counseling, job training and/or enterprise staffing requirements
- Experience as an advocate or case manager for historically underserved individuals
- Knowledge and understanding of crisis intervention protocols and modalities
- A professional and resourceful style with the ability to work independently and as a team player, to take initiative, and manage multiple tasks and projects at a time
- High comfort level in having one-on-one coaching conversations and facilitating difficult conversations with staff and students alike
- Exceptional interpersonal skills with demonstrated experience in collaboration across diverse teams and geographic areas to solve complex problems effectively
- Proven ability to make good, proactive decisions in potentially emotionally charged situations and/or in the absence of complete clarity; comfortable taking risks
- Ability to handle sensitive and confidential information with discretion
- A passion for working with young adults, an unshakable belief in their potential
- Commitment to diversity and inclusion
- Demonstrated experience working with diverse teams and engaging diverse groups of people with an understanding of the importance of cultural competency
- Proficiency with the Microsoft Office Suite, particularly Outlook and Word
- Understanding of the Opportunity Divide and its drivers
- Must live and work in a state (or an approved proximate state) where Year Up United operates
- Must be able to work on-site at least two days per week (Monday through Thursday dependent on job requirements)
Desired Qualifications
- MSW a plus
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