Program Director, Technical Services
On-site · Cambridge, Ontario, Canada
Job Summary
Program Director, Technical Services leading a team of Technical Service Representatives to drive the development, execution, and performance of Technical Services programs across Utility, Industrial, and Commercial markets. Serves as the senior technical authority for electrical power systems—covering maintenance, testing, commissioning, and emergency response—and collaborates with Operations, Project Managers, and field teams to develop detailed scopes of work, methodologies, and execution plans while supporting pricing and client-facing proposals. Ensures technical soundness, commercial viability, and alignment with customer requirements and company standards; drives standardization, quality, environmental, and safety compliance, and contributes to workforce planning and talent development.
Required Qualifications
- Minimum 8–12 years of experience in electrical power systems, technical services, or field service environments
- Proven experience leading or mentoring technical teams (TSRs, field engineers, or service specialists)
- Post-secondary education in Electrical Engineering, Engineering Technology, or a related discipline (or equivalent industry experience)
- Strong technical expertise in power systems including testing, commissioning, maintenance, and troubleshooting
- Experience developing scopes of work, technical proposals, and supporting pricing/estimating processes
- Solid understanding of field execution, constructability, and service operations
- Strong commercial awareness with the ability to balance technical solutions and cost considerations
- Experience working across Utility, Industrial, and/or Commercial sectors
- Excellent communication skills with ability to interface with clients, internal stakeholders, and field teams
- Familiarity with applicable industry standards, codes, and safety regulations
- Experience in union and/or non-union environments considered an asset
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