Program Director - Support Services
$64,500–$64,500 year
On-siteHouston, Texas, United States or Albany, New York, United States
Job Summary
Collaborate with leadership and site managers to implement emergency response procedures and ensure operational continuity. Develop, implement, and evaluate resident services programs that align with mission, resident needs, and funding requirements. Oversee case management operations by providing training, technical assistance, file reviews, and quality assurance to ensure compliance with policies and grant standards. Monitor and audit the Homeless Management Information System (HMIS) for accurate documentation. Facilitate case conferences and guide staff in resolving complex client situations while coordinating services with community providers. Conduct routine site visits and audits of tenant case records to verify quality service delivery and regulatory compliance. Schedule Monday through Thursday from 8:30 AM to 5:00 PM and Friday from 8:30 AM to 3:30 PM (37.5 hours per week).
Required Qualifications
- Bachelor's Degree in Business Administration or a related field
- 3 - 5 years of experience working with a diverse population
- VALID Driver's License
- proof of current car registration and insurance
- access to a reliable, working vehicle
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.