Program Director
$180,000–$250,000 year
RemoteUnited States
Job Summary
Lead the delivery of hospital IT managed services across Superlanet's healthcare client portfolio, ensuring operational excellence and exceptional client satisfaction. Build trusted relationships with CIOs and IT executives while serving as a strategic advisor for managed services delivery. Monitor key performance indicators, manage program financials, and produce operational performance reports to identify trends and recommend improvements. Manage critical client communications regarding major incidents, service disruptions, and escalations, driving issue resolution and continuous service improvement across all engagements. Provide executive oversight for major healthcare IT initiatives, including Epic implementations and enterprise technology transformations. This role supports Superlanet's growth in the managed services practice by optimizing service delivery and expanding client relationships through strategic consulting and technology initiatives.
Required Qualifications
- Bachelor's degree in Information Technology, Healthcare Administration, Business, or a related field
- 8+ years of healthcare IT leadership experience
- 5+ years leading managed services, healthcare IT operations, or enterprise support organizations
- Experience supporting hospitals, health systems, or academic medical centers
- Strong knowledge of healthcare technologies, including Epic or other enterprise EHR platforms, infrastructure, cloud services, networking, cybersecurity, endpoint management, and IT operations
- Proven experience managing multiple client engagements, cross-functional teams, budgets, and executive-level relationships
- Excellent communication, leadership, organizational, and client relationship management skills
Desired Qualifications
- Master's degree
- PMP, ITIL, or similar leadership certifications
- Experience supporting multiple health systems simultaneously
- Epic implementation, optimization, or managed services leadership
- Strong understanding of ITIL, operational governance, service delivery, and continuous improvement methodologies
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