Program Development Officer - Consulting Services

Approach prospective clients to discuss and confirm project plans, from training modules to execution. Present materials to customers and act as the primary point of contact for select accounts. Consult with the Program Development Manager on fees and the Corporate Legal department on customized agreements. Arrange and maintain support request flows, handle institution agreements, and calculate invoice and tax payments. Ensure appropriate operational processes during training delivery and secure projects from new clients. Develop service proposals, identify new solutions for existing customers, and manage project agreement processes including extensions and addendums. Provide reports to the supervisor and suggest improvements regarding time, effort, and cost.