Program Coordinator, Commute
On-siteSan José, San José, Costa Rica
San José, San José, Costa RicaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Manage Amazon employee commute support by resolving tickets for parking, shuttles, rideshare, and transit options while maintaining SLA compliance. Utilize digital platforms to handle parking assignments, shuttle routes, and permit requests, then coordinate with vendors to address real-time service challenges. Provide timely customer service, conduct virtual sessions to promote program awareness, and audit data for accuracy using SmartSheet and Excel. Track KPIs, maintain documentation, and support onboarding for new team members.
Required Qualifications
- High school diploma or GED
- 1–3 years of customer service experience
- Familiarity with ticketing systems and digital platforms
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, and Outlook)
- Excellent organizational and time management skills
- Ability to work independently, manage high email volume, and adapt priorities in a fast-paced environment
- Strong problem-solving skills with high adaptability and flexibility
Desired Qualifications
- Associate's or Bachelor's degree in a related field
- Experience in transportation, logistics, or facilities services
- Analytical mindset with the ability to use data to inform decisions
- Familiarity with commute management or transportation platforms
- Experience with data tracking tools such as SmartSheet or similar
- Advanced English communication skills
- Experience managing parking assignments, shuttle operations, and permit requests through digital platforms
- Background coordinating with vendors on real-time service needs
- Experience conducting virtual information sessions, presentations, and Q&A events
- Track record of tracking KPIs and reporting on program performance
- Experience auditing internal systems for data consistency
- Ability to identify process optimizations and provide recommendations for efficiency improvements
- Background in customer-facing roles focused on operational execution and responsiveness
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