Program Associate, Field Trips
$53,414–$57,512 year
Hybrid · Saint Paul, Minnesota, United States
Job Summary
Program Associate, Field Trips at the History Center supports MNHS attendance, revenue, and audience development goals by managing daily operations for K-12 field trips, leading centralized scheduling and related initiatives, and enhancing marketing, communications, and customer service. The role involves developing and maintaining scheduling systems, coordinating data tracking and CRM activities, training staff, and contributing to program/product development projects within the K-12 Field Trips Unit. Requires a Bachelor’s degree (or equivalent) plus experience in marketing, sales, or communications, strong computer skills (Google apps, Word, Outlook, Excel), excellent written and oral communication, organizational prowess, ability to work with diverse publics, and the capacity to train others and adapt to new technologies. The position is full-time, hybrid (3 days in the office, with periods of full-time in-office during peak booking), located in St. Paul, MN, with a starting annual salary in the low-to-mid $50ks and benefits including insurance and retirement. The posting emphasizes collaboration within the K-12 Education Division, data analysis related to field trips, and initiatives to promote attendance and revenue while maintaining centralized systems for scheduling and client relations management.
Required Qualifications
- Bachelor’s degree or equivalent plus two years of experience in marketing, sales, communication or equivalent professional discipline
- Knowledge of scheduling and/or customer relationship management software
- Previous experience in customer service
- Familiarity with accounting principles, office procedures, administrative methods, and personnel management
- Excellent computer skills, including proficiency with Google applications, Word, Outlook, and Excel
- DEMONSTRATED SKILLS IN OR KNOWLEDGE OF:
- Effective communication skills, including the ability to write clearly and concisely, and effective oral communication with individuals and groups
- Strong organization and documentation skills
- Ability to accurately enter information into database systems promptly
- Demonstrated ability to work with a diverse public in a friendly and open manner
- Ability to train others in the use of computer programs and in customer service practices
- Ability to adapt to new technology as it emerges and apply it to operations
- Demonstrated reliability and ability to provide consistent, high-quality customer service, even in stressful situations
- Demonstrated ability to work independently to meet deadlines and take individual initiative while also being able to collaborate effectively and contribute positively in a team environment
- Ability to handle communication with tact and diplomacy while moving conversations along as needed
- Demonstrated ability to think imaginatively and problem solve
- DESIRED QUALIFICATIONS:
- Experience in service management at a museum or other cultural institution
- Familiarity with accounting principles, office procedures, administrative methods, and project management
- Demonstrated knowledge of box office ticketing/admissions, and/or customer relationship management software
- Broad knowledge of MNHS programs, services, policies, and procedures
- Two to three years of experience in sales (retail, phone, etc.)
Desired Qualifications
- Bachelor’s degree or equivalent plus two years of experience in marketing, sales, communication or equivalent professional discipline
- Knowledge of scheduling and/or customer relationship management software
- Previous experience in customer service
- Familiarity with accounting principles, office procedures, administrative methods, and personnel management
- Excellent computer skills, including proficiency with Google applications, Word, Outlook, and Excel
- Demonstrated ability to write clearly and concisely, and effective oral communication with individuals and groups
- Strong organization and documentation skills
- Ability to accurately enter information into database systems promptly
- Demonstrated ability to work with a diverse public in a friendly and open manner
- Ability to train others in the use of computer programs and in customer service practices
- Ability to adapt to new technology as it emerges and apply it to operations
- Demonstrated reliability and ability to provide consistent, high-quality customer service, even in stressful situations
- Demonstrated ability to work independently to meet deadlines and take individual initiative while also being able to collaborate effectively and contribute positively in a team environment
- Ability to handle communication with tact and diplomacy while moving conversations along as needed
- Demonstrated ability to think imaginatively and problem solve
- Experience in service management at a museum or other cultural institution
- Familiarity with accounting principles, office procedures, administrative methods, and project management
- Demonstrated knowledge of box office ticketing/admissions, and/or customer relationship management software
- Broad knowledge of MNHS programs, services, policies, and procedures
- Two to three years of experience in sales (retail, phone, etc.)
- Experience using CRM and scheduling tools
- Attention to detail and project coordination abilities
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