Program Assistant
$74,000–$74,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Answer and route incoming calls, conduct client pre-screens, and gather information to connect individuals to appropriate services and resources. Partner closely with the Triage and Assessment Manager to ensure timely client support, monitor email inboxes, and maintain accurate electronic client records. Provide administrative support by ordering supplies, coordinating onboarding logistics, and troubleshooting operational issues with vendors and building staff. Identify opportunities to improve the client and staff experience while contributing ideas to enhance service delivery. This role serves as the front door to the Partnership To End Homelessness, creating a welcoming environment for clients, partners, and visitors.
Required Qualifications
- Bachelor's degree or equivalent professional experience
- Demonstrated commitment to providing exceptional customer service and creating welcoming environments
- Strong interpersonal and communications skills, with the ability to interact effectively with clients experiencing crisis
- Excellent organizational skills and attention to detail
- Proven ability to manage multiple priorities and follow through on tasks to completion
- Ability to troubleshoot problems, exercise sound judgment, and respond effectively to changing needs
- Proficiency in Microsoft Office, Google Workspace, and data management systems
- Experience in human services, customer service, nonprofit administration, or a related field
- Demonstrated ability to respond to challenges, shifting priorities, and requests from multiple staff members with a positive, can-do attitude
- Demonstrated ability to remain calm, professional, and solutions-oriented while supporting individuals experiencing crisis
- Commitment to culturally responsive, equitable and client-centered services that honor the diverse backgrounds and lived experiences of participants
- Bilingual skills
- Must be able to travel to external meetings
- Must be able to work evenings and weekends, as needed
- Must be able to lift and/or move up to 25 pounds
Desired Qualifications
- Experience in human services, customer service, nonprofit administration, or a related field preferred
- Bilingual skills are strongly preferred
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