Program Assistant II

Program Assistant II supports NFATC training programs and office operations in Arlington, VA by following COR/GTM guidance, handling routine and non-routine tasks, and enabling effective delivery of both in-person and remote training. Responsibilities include managing office procedures, coordinating training materials and reports, processing internal correspondence, maintaining time/leave records, requisitioning supplies, performing data entry for course registration, and providing administrative support to students, instructors, and guest speakers. When delivering virtual training, duties include configuring the training platform, providing basic technical assistance and troubleshooting to instructors and students, monitoring the virtual participant chat, assisting the instructor with platform use, and supporting the creation and implementation of online learning applications. Additional duties may involve drafting template memoranda for Passport Special Issuance Agency (SIA) requests for passports and visas for official travel, delivering and tracking passport/visa requests, and preparing materials for conferences and meetings. Ensures compliance with SOPs and GTM procedures, maintains records and files, interprets publications and directives, and suggests process improvements. Must be authorized to work in the United States on a full-time basis as a U.S. citizen.