Program Administrator
$68,000–$74,000 year
On-siteLowell, Massachusetts, United States
Job Summary
Manage daily PACE program operations, including quality assurance, customer service, and cost management under the Director of Center Operations. Oversee site coverage, fill staffing gaps, and assist with scheduling while ensuring compliance with federal, state, and local regulations. Monitor service quality, investigate care concerns, and track timeliness of service requests, falls, and grievances. Develop quality improvement plans and support robust food delivery services. Provide coverage for the Center Manager as needed and perform other duties as required. Frequent local travel among Element Care centers is necessary.
Required Qualifications
- Bachelor's degree in health care administration or a related field preferred
- Minimum of 1 year of experience with leading staff
- Minimum of 1 year of experience working with a geriatric population
- Knowledge of operations management
- Demonstrated leadership and motivation skills
- Ability to initiate and drive changes; demonstrated results-driven approach
- Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing and budgeting
- Demonstrated interpersonal communication skills
- Ability to pass a ServSafe Food Protection Manager program and Allergen certificate
- Frequent local travel amongst all Element Care centers
Desired Qualifications
- COVID vaccinated preferred
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