Professional Services Team Manager - Implementation Consulting
RemoteLondon, England, United Kingdom or United Kingdom
Job Summary
Lead and grow a team of Implementation Consultants responsible for delivering high volumes of projects of varying complexity, ensuring on-time, high-quality outcomes. Advise customers on building and optimizing solutions using monday.com's AI Work platform across the full lifecycle, from discovery and configuration to training and launch. Partner with Customer Success, Sales, and partners to drive efficient delivery, while recruiting, hiring, and training new team members. Coach individuals on performance using data-driven metrics and set expectations through transparent feedback. Identify process improvements, develop policies, and build initiatives to scale internal operations and enable team growth. Drive strategy to onboard, enable, and expand revenue with customers. Maintain accountability for team operations and KPIs.
Required Qualifications
- 5-10 years experience in Implementation, Professional Services, or Managed Services, preferably in SaaS or at technology consulting firms
- 3-5+ years of people management experience
- Extensive experience with project management, CRM, service desk, and/or collaborative work management software
- Experience delivering or overseeing AI-related implementations - including AI workflow automation, AI-powered platform features, or AI transformation projects
- Familiarity with AI tools and the ability to advise customers on how to incorporate AI capabilities into their workflows and solutions
- Ability to successfully navigate complex organisational structures (internal and external)
- Comfortable transforming department strategy into tactical initiatives and executing on them
- Process-focused and metrics-driven (desire to instil a process that can scale)
- Experience estimating delivery effort and creating Statements of Work
- Highly effective communication and interpersonal skills
- An amazing team player who can collaborate with multiple internal and external stakeholders
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