Professional Services Solutions, Manager
$87,500–$115,000 year
RemoteUnited States
Job Summary
Partner with the Sales team on new business opportunities by responding to RFPs, running discovery sessions to identify customer outcomes, and highlighting Medallia features during the sales cycle. Support development of Solution Designs and PS roadmaps, scope costs using sales tools, and create Statements of Work capturing scope and assumptions. Collaborate on estimates and proposals to ensure alignment, then support the Sales to Services handover for a smooth transition to implementation. Partner with teams on existing account analysis to identify expansion opportunities and nurture relationships with prospects and regional accounts. Deliver team PS sales goals and targets while staying current on Medallia products and XP Best practices. Some travel required, minimum of 20%.
Required Qualifications
- Minimum of 4 years of experience
- demonstrated experience in technology services and consulting
- Demonstrated experience with the sales cycle
- net new sales
- account management
- change order management
- system demonstrations
- solution best practices
- Some travel required
- minimum of 20%
Desired Qualifications
- Demonstrated experience managing a changing portfolio of implementations
- Track record of consistently meeting objectives and targets
- Experience Management (CX / EX)
- Experience Management software packages
- Demonstrated interest in technology
- comfort with technical concepts
- ability to learn new technology applications
- Interpersonal skills
- ability to work with both technical and business team members
- Confident communicator
- presenter
- Bachelor's degree
- equivalent experience
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