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Intercom2 months ago

Professional Services Operations Manager

$128,700–$153,725 year

Hybrid · San Francisco, California, United States

Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown

Job Summary

Analytical and experienced Solutions Operations Manager in RevOps supporting ProServ and SE teams. Drive scalable processes for planning, delivery, and measurement; build data-driven frameworks and dashboards for performance, forecasting, and outcomes (including activation and go-live metrics); monitor Launch efficiency and customer outcomes; analyze trends to shape strategy; partner with Sales, Analytics, Finance, and RevOps to align goals; own and continuously improve operational systems (e.g., RocketLane, Salesforce); provide clear recommendations and a structured perspective to leadership.

Required Qualifications

  • Bachelor’s Degree
  • 5+ years of experience in Solutions Operations (ideally supporting ProServe & SE in a high-growth SaaS/AI company)
  • Salesforce skills (reporting, dashboards, data integrity, user administration)
  • PSA platform experience (RocketLane or similar)
  • Advanced data modeling & analytics (Excel/Google Sheets)
  • Strong project management (multi-project delivery)
  • Clear written and verbal communication
  • Strategic business acumen
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$129k – $154k / yr

Professional Services Operations Manager · Intercom

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