Professional Services Manager
$86,000–$95,000 year
Remote
Job Summary
Oversee delivery of high-quality CLASS services by mentoring, leading, and supporting the Teachstone services team, contractors, and affiliate training community. Observe and evaluate CLASS Specialists to ensure standards are met while developing cross-training plans and managing internal and external selection, training, and development. Coordinate with Marketing, Revenue, and Product teams to optimize specialist utilization, guide multi-layer contract implementation, and deliver training programs as needed. Use data and evaluations to drive continuous service improvement, maintain reliability across all CLASS age levels, and support onboarding for new specialists and contractors. Forecast hiring needs, define performance metrics, and coordinate with other department managers to promote professional growth and high-quality delivery.
Required Qualifications
- Master's degree in Early Childhood Education or related field
- 3-5 years of experience in a service delivery leadership role
- Demonstrated proficiency using the CLASS measure to observe and code classrooms and leading CLASS training programs
- Prior experience in delivering, leading, and evaluating training, data quality, and/or professional development programs
- Exemplary organization, written, and interpersonal communication skills
- Exceptional customer service and public relations skills
- Adept use of technology, including Microsoft Office Suite applications, Google applications, and use of video and multimedia presentation tools
- Experience and comfort working in a high-growth organization and development of policies and procedures that assure success in a rapidly changing environment
- Willingness to travel 1-2 trips per month or as needed
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