Professional Services Manager, Fleet
$66,000–$105,600 year
Remote · United States
Job Summary
Professional Services Manager, Fleet — remote in the United States, post-sale technical leadership for Axon Fleet deployments. Responsibilities include deploying network, hardware, and software solutions; training customer technical points of contact and end users; creating network diagrams and deployment documentation; coordinating field commissioning tests; delivering deployment reports; engaging with technology decision-makers and program managers; escalating product irregularities; maintaining attendance; coordinating Axon Fleet product synchronization; and ensuring successful installation and use of Fleet components and products. Requires ability to work from any location with minimal oversight, long periods of standing/bending, lifting up to 75 lbs, and frequent travel to client sites; 3+ years in advanced computer network implementation and related certifications preferred; valid driver’s license required.
Required Qualifications
- 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations (A+, Network+ or equivalent preferred)
- Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician)
- Cradlepoint router or equivalent configuration, implementation and deployment knowledge (NCOS, NetCloud; Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred)
- Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking
- Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN
- A valid driver’s license is required and must be maintained throughout employment.
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