Professional Services Leader
$80,000–$90,000 year
RemoteUnited States
Job Summary
Manage the Professional Services team responsible for implementing and configuring software for new and existing customers. Lead daily work, priorities, and performance while coaching members on project management, product, and customer service skills. Oversee multiple deployment, configuration, data conversion, and training projects from kickoff through completion, building detailed plans covering scope, timelines, budgets, and go-live dates. Track progress using Monday.com, coordinate resources, and resolve issues quickly to ensure projects meet delivery, billable time, and revenue targets. Build trusted relationships with customers to understand business goals and identify additional services, partnering closely with Sales and Client Success to ensure smooth handovers.
Required Qualifications
- 3+ of direct people leadership experience
- 3+ years of experience across project management, account management, customer service, or sales
- Experience managing software deployment or implementation projects from planning through completion
- Strong written and verbal communication skills
- Experience managing several projects, deadlines, budgets, and stakeholders at the same time
- Strong understanding of project management processes, including scope, timelines, risks, dependencies, and closeout
- A practical, customer-focused approach and the ability to identify solutions that support customer goals
- Ability to travel as required
- Valid driver's licence
- Access to a vehicle
Desired Qualifications
- A college or university degree
- Experience with Monday.com, Ruddr, or similar project and time-tracking tools
- Experience working with SQL databases and queries
- Experience identifying professional services revenue opportunities within existing customer accounts
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