Professional Services Consultant, EMEA
RemoteUnited Kingdom
Job Summary
Drive fast time-to-value at scale by owning a large, high-turnover portfolio of self-serve deployments and consistently meeting the 12-day activation target. Manage go-live intake, activation, and follow-up primarily through structured, templated communication and self-service enablement while triaging deployment health daily to prioritize accounts needing attention. Troubleshoot common deployment blockers using internal runbooks and escalate non-standard technical or relationship issues to Senior PS Consultants, Support, or Engineering. Guide customers to full value by activating every purchased product across Microsoft 365 and Google Workspace and adopting best practices. Work cross-functionally to keep the account team aligned on status, risks, and next steps while raising the bar on quality and CSAT.
Required Qualifications
- Genuinely curious about a customer's underlying needs (not just what they literally ask for), and able to prioritize clearly and communicate transparently when customer demands compete.
- Skilled in deploying and managing SaaS products across a large portfolio of customer environments, spanning cloud platforms such as Azure and Google Cloud.
- Understanding of networking basics, security protocols, and email security concepts (SPF, DKIM, DMARC) to support customer configurations and troubleshoot effectively.
- Strong technical analysis skills to diagnose and resolve complex deployment issues quickly, even with limited information; and including the ability to make complex technical steps clear and actionable for non-technical customers in writing.
- Proven ability to manage a large, high-turnover volume of concurrent projects, prioritize ruthlessly, and consistently hit fast deadlines.
- Experience using AI tools to templatize repeatable work and free up your judgment for the deployments that actually need it.
- 2+ years in technical support or Professional Services consulting, delivering enterprise-grade, cybersecurity-related SaaS platforms in a high-growth environment.
Desired Qualifications
- Experience in a high-volume, digital, or tech-touch delivery model (as opposed to a purely high-touch consulting model).
- Comfort working directly in Salesforce/CRM and customer-success platforms (e.g., Gainsight) to track and prioritize a deployment queue.
- Knowledge of API use and integration processes to connect Abnormal with other tools in a customer's tech stack.
- BS degree in Computer Science, Information Systems, or a related field.
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