Professional Services Consultant
$84,200–$121,000 year
RemoteUnited States
Job Summary
Drive fast time-to-value at scale by owning a large, high-turnover portfolio of self-serve deployments and consistently meeting the 12-day activation target. Manage asynchronous go-live intake, triage daily deployment health, and troubleshoot common blockers using internal runbooks while escalating complex issues. Guide customers to full value across Microsoft 365 and Google Workspace by activating purchased products like Inbound Email Security and Account Takeover Protection. Prioritize ruthlessly across dozens of concurrent accounts, maintain cross-functional alignment on status and risks, and uphold quality standards to strengthen the customer-satisfaction program.
Required Qualifications
- Genuinely curious about a customer's underlying needs (not just what they literally ask for), and able to prioritize clearly and communicate transparently when customer demands compete.
- Skilled in deploying and managing SaaS products across a large portfolio of customer environments, spanning cloud platforms such as Azure and Google Cloud.
- Understanding of networking basics, security protocols, and email security concepts (SPF, DKIM, DMARC) to support customer configurations and troubleshoot effectively.
- Strong technical analysis skills to diagnose and resolve complex deployment issues quickly, even with limited information; and including the ability to make complex technical steps clear and actionable for non-technical customers in writing.
- Proven ability to manage a large, high-turnover volume of concurrent projects, prioritize ruthlessly, and consistently hit fast deadlines.
- Experience using AI tools to templatize repeatable work and free up your judgment for the deployments that actually need it.
- 2+ years in technical support or Professional Services consulting, delivering enterprise-grade, cybersecurity-related SaaS platforms in a high-growth environment.
Desired Qualifications
- Experience in a high-volume, digital, or tech-touch delivery model (as opposed to a purely high-touch consulting model).
- Comfort working directly in Salesforce/CRM and customer-success platforms (e.g., Gainsight) to track and prioritize a deployment queue.
- Knowledge of API use and integration processes to connect Abnormal with other tools in a customer's tech stack.
- BS degree in Computer Science, Information Systems, or a related field.
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