Professional Services Commercial Lead
$211,000–$234,000 year
RemoteUnited States or San Francisco, California, United States
Job Summary
Own assigned DeployCo deals from intake through approval, signature, and operational handoff. Draft and revise statements of work, work orders, and change orders using approved templates, validating rate cards, fees, and margin inputs against guardrails. Coordinate cross-functional reviews across Deployment, Sales, Legal, and Finance to surface gaps and keep stakeholders aligned on next steps. Identify and coordinate resolution of delivery and commercial risks, including unclear scope or acceptance criteria, and maintain accurate deal records to ensure a clean post-signature handoff.
Required Qualifications
- Typically 7+ years of relevant B2B experience across deal desk, commercial contracts or contract management, professional-services operations, sales operations, order management, or a similar function
- 3+ years of substantial, hands-on experience drafting and revising customer-facing SOWs for professional-services engagements
- Experience operating pricing-validation, commercial intake, approval, and routing workflows alongside contract drafting and review
- The ability to translate technical or service requirements into contract-ready scope, deliverables, milestones, dependencies, acceptance criteria, and change controls
- Sound judgment and independent ownership of complex or non-standard deals, including the ability to recommend a practical path forward and escalate the highest-risk issues
- Working knowledge of quote-to-cash and how SOW structure and pricing affect delivery, billing, revenue recognition, and the customer experience
- Clear, concise communication
- Excellent attention to detail
- The ability to manage multiple time-sensitive deals while influencing partners without formal authority
Desired Qualifications
- Experience as a contract manager supporting customer-facing professional services, consulting, implementation, or managed services
- Experience in cloud, enterprise SaaS, AI, or another complex technology environment
- Familiarity with fixed-fee, milestone-based, and time-and-materials services engagements
- Experience with Salesforce or CPQ, contract-lifecycle-management tools, e-signature platforms, and approval workflow systems
- A track record of improving SOW templates, commercial playbooks, or deal workflows
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