Professional Services - Advisor I
RemoteArizona, United States
Job Summary
Support the sales and consulting team in delivering service to credit union and bank clients by configuring and implementing DNA Core Processing Functionality. Act as a change champion driving process improvement initiatives, while documenting discussions and decisions for reference. Collaborate with clients to evaluate readiness for conversion and conduct User Acceptance Testing (UAT) sessions, providing backup support to Principal Consultants throughout the project lifecycle. Ensure client satisfaction while testing new features and functionality of the DNA product suite. Requires 5+ years of DNA Core system experience and 10+ years in the financial industry, with up to 75% travel including weekends and holidays.
Required Qualifications
- 5+ years of experience with DNA Core system
- 10+ years of expertise within the financial industry, specializing in finance, accounting, back-office processing, deposit operations, or retail deposit
- Strong analytical thinking and strategic consulting skills
- Highly motivated to meet deliverables and deadlines
- Proficiency in MS Office tools
- Core system administration experience
- Experience working with large enterprise wide application systems
- SQL development
- Experience with HTML5 and CSS
- Experience with Fiserv DNA and WMF technology
- Familiarity with Wolters Kluwer and Ascensus forms module
- Knowledge of DocuSign Online and printed media
- Desktop Design
- Knowledge of printers and peripherals installation, configuration and troubleshooting
- Ability to travel up to 50-75%, including weekends and holidays
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role
Desired Qualifications
- Bachelor's Degree or equivalent work experience
- Subject matter expertise in system administration and back-office operations
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