Profesional Junior Canales telefónicos

Monitor continuous management and performance indicators (KPIs) for non-presential service channels, ensuring adherence to service levels and operational objectives. Drive process improvements and platform evolutions to enhance operational efficiency and service quality. Lead the implementation of corrective and preventive action plans, generating alerts and response strategies for identified deviations. Conduct interventions and audits with partner companies to guarantee client satisfaction and procedural compliance. Manage client experience recovery efforts and advocate for digital transformation initiatives within the contact center. Operate in a hybrid model (60% onsite, 40% remote) with a fixed one-year contract.