Production Support Technician

Conduct root cause analysis on manufacturing failures and calculate first-pass yield rates during new product introduction projects. Set up test benches in emerging assembly cells and provide technical support for production technicians during device debugging. Maintain registers of fundamental causes with severity evaluations and resolution plans, then prepare detailed analysis reports for R&D, iTest, or industrial engineering teams. Execute cross-plant production audits across EXFO sites to verify fabrication and repair elements. Develop training materials for technicians and assemblers via remote or in-person transfer. Collaborate with R&D and product specialists to resolve deep-dive production issues using tiered problem-solving environments. Requires DEC in electronics or physics, five years in manufacturing, and proficiency in French and English.