Production Support Manager Market Risk Technologies
$200,000–$250,000 year
HybridNew York City, New York, United States or New York, United States
Job Summary
Drive stability and incident command for end-of-day batch processes supporting VaR, FRTB, stress testing, and regulatory reporting using Tidal, Airflow, Kubernetes, and Python. Manage the technology plant including clusters, databases, and cloud infrastructure while overseeing a migration from SSIS to Databricks workflows. Lead L2/L3 support operations across regions, enforce operational hygiene, and champion observability practices to reduce alert noise. Define boundaries between development and support to ensure recurring issues are resolved permanently. This role requires 10+ years of financial services experience and operates within a hybrid schedule of five days every two weeks in New York City.
Required Qualifications
- 10+ years of production support experience in financial services
- at least 5 years leading L2/L3 support across multi-region teams
- Hands-on expertise with Market Risk platforms (VaR, sensitivities, FRTB, stress testing, P&L, market data management, EOD batch) at scale where daily cycles are critical
- Proficient in Python, capable of confidently reading, debugging, and extending orchestration and support tooling
- Working knowledge of enterprise schedulers (Tidal, Airflow) and container orchestration (Kubernetes) within batch-driven environments
- Experience supporting data pipelines on both SSIS and Databricks workflows
- comfortable managing a mixed technology estate during migration
- Demonstrated ownership of the technology plant
- proactive approach to operational hygiene
- Proven track record in incident command
- advancing support operations toward SLO-driven, observability-led practices
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