Production Support (As400)
On-site · Pune, Maharashtra, India
Job Summary
Production Support (AS400) role focusing on 24x7 monitoring and operational management of AS400/iSeries environments, LPARS, and related tooling. Responsibilities include recognizing abnormal processing conditions, following escalation procedures, leveraging documentation to resolve errors, contributing to process stabilization and knowledge-article enhancement, automating process improvements, monitoring system and application messages, and collaborating with leads to improve service quality. Requires demonstrated knowledge of AS400/iSeries operations, familiarity with AS400 commands, experience with event monitoring tools (Omnibus, Zenoss), ITSM tools (SNOW, Remedy), and knowledge of Mimix and Robot networking; strong customer-service orientation is essential.
Required Qualifications
- Demonstrated knowledge AS400/iSeries operations experience
- Working knowledge on AS400/iSeries and familiarity with commands
- Working knowledge on event monitoring tools such as Omnibus, Zenoss
- Knowledge of ITSM tools such as SNOW and Remedy
- Knowledge of Mimix and Robot network
- Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
- 3-5 years of experience in AS400/iSeries operations (implied by posting)
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