Production Support Analyst
On-siteBrno, South Moravian, Czechia
Job Summary
Monitor the issue log to maintain information quality for full investigation, resolution, and closure of all queries. Diagnose and troubleshoot production issues while collaborating with colleagues to produce long-term scalable root cause solutions adhering to regulatory compliance. Support testing and release processes for production fixes by working with developers, analysts, and testers to ensure changes are fit for purpose. Facilitate transitions between project and production support to ensure a robust environment for all customers. Liaise with internal and external clients to meet KPIs and SLAs for application support and service delivery.
Required Qualifications
- English on at least communicative level
- University degree in IT, Finance or similar
- Intermediate computer skills
- basic knowledge of SQL
- Ability to learn quickly in a dynamic fast-paced industry
- Self-motivated, confident, and a delivery focused working style
- Problem-solving abilities
- keen attention to detail
- Excellent organization, administration and time management skills
- Good team communication skills
- confident in dealing with internal and external clients
Desired Qualifications
- Experience in Finance
- IT experience
- project management
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