Production Support Analyst
On-site · Dublin, Leinster, Ireland
Job Summary
Production Support Analyst at eBay with the Global Payments Operations Tech team focused on stabilizing, scaling, and modernizing the Payments 2.0 Platform. Responsible for incident response, escalation management, and coordinating resolutions for business-critical systems; designing AI-powered automation to improve monitoring and reduce manual intervention; building intelligent triage, auto-remediation workflows, and enhancing observability; supporting production releases, month-end close activities, audits, and SOX IT controls; developing operational documentation and dashboards; collaborating with engineering, operations, and business teams to improve production stability in a fast-paced global environment; requires UNIX/Linux, Python, Shell, SQL/NoSQL (Oracle PL/SQL, MongoDB), Apache Airflow, Grafana/Kibana/Splunk experience, and familiarity with AI-assisted operations and on-call responsibilities.
Required Qualifications
- Experience supporting large-scale Payments, Billing, Financial Systems or similar business-critical platforms
- Deep technical skills in UNIX/Linux environments
- Python and Shell scripting
- SQL/NoSQL databases including Oracle PL/SQL and MongoDB
- Workflow orchestration tools such as Apache Airflow
- Knowledge of data platforms including Data Warehousing, Hadoop, or other Big Data technologies
- Hands-on experience with observability and monitoring tools such as Grafana, Kibana, and Splunk
- Experience applying AI/ML and/or LLM-based solutions in production support environments
- Knowledge of leveraging LLMs for log analysis, incident investigation, knowledge retrieval, and operational automation
- On-call rotation for weekend and off-hours production support
- Strong communication, organizational, and documentation skills
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