Production Planning & Client Relations Manager
$80,000–$120,000 year
On-site · Grand Rapids, Michigan, United States
Job Summary
Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution. Collaborate with Production, Planning, Purchasing, and Logistics to align customer orders with production capacity. Lead planning meetings, monitor order progress, and ensure accurate maintenance of orders. Manage customer complaints, generate metrics, and maintain relationships with key accounts. Requires strong production planning knowledge, excellent communication, and leadership skills, along with proficiency in ERP/MRP systems and advanced Excel skills.
Required Qualifications
- Bachelor’s degree in business, Supply Chain, Operations Management, or related field (preferred)
- 3–5+ years of experience in customer service within a manufacturing environment
- Experience in production planning or scheduling strongly preferred
- Prior supervisory or team-lead experience recommended
- Strong understanding of production planning, scheduling, and manufacturing processes
- Excellent communication and customer relationship-management skills
- Ability to balance customer expectations with operational capabilities
- Strong analytical and problem-solving ability
- Leadership mindset with the ability to motivate and guide teams
- High attention to detail and time-management skills
- Ability to work in a fast-paced, deadline-driven environment
- Knowledge of ERP/MRP systems
Desired Qualifications
- APICS CPIM or CSCP certification (preferred)
- Six Sigma Yellow/Green Belt (a plus)
- Customer service or supply chain-related certifications recommended
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