Production Operations STO (CorpFinFCU & Engineering)
$94,600–$176,000 year
On-siteToronto, Ontario, Canada
Job Summary
Lead the design and operationalization of the Silent-Ops production support model across CorpFinFCU and Engineering portfolios, driving the transition to an A2030-aligned automated operating framework. Champion proactive environment management through predictive alerting, observability, and data-driven insights, while implementing automated resolution capabilities to prevent incidents and minimize service disruptions. Develop and operationalize self-healing and auto-remediation solutions leveraging Agentic AI, establishing governance and performance metrics for intelligent workflow automation. Strengthen end-to-end operational governance and accountability frameworks, ensuring compliance with enterprise policies and leading major incident reviews to identify optimization opportunities. Provide strategic leadership to multidisciplinary teams, collaborating with senior technology leaders to align transformation initiatives with enterprise objectives and presenting progress to executive governance forums.
Required Qualifications
- 10+ years of experience in Production Operations, Site Reliability Engineering (SRE), Infrastructure Operations, or Technology Operations leadership roles
- Proven experience leading large-scale operational transformation and automation initiatives
- Strong understanding of cloud platforms, observability, monitoring, automation frameworks, and modern production support practices
- Experience implementing self-healing, auto-remediation, AI-driven operations (AIOps), or Agentic AI capabilities
- Demonstrated ability to influence senior stakeholders and drive enterprise-wide change
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders
- Attracts, retains, and enables the career development of top talent
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance
- Provides strategic input into business decisions as a trusted advisor
- Manages complexity across business value, technology and interaction models
- Recommends and implements solutions based on analysis of issues and implications for the business
- Identifies emerging issues and trends to inform decision-making
- Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals
- Helps determine business priorities and best sequence for execution of business/group strategy
- Acts as the prime subject matter expert for internal/external stakeholders
- Monitors and tracks performance, and addresses any issues
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations
- Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution
- Provides end to end technology support including computer, applications, network and storage, and root-cause analysis
- Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables
- Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery
- Supports deployment activities, managing implementation issues to resolution
- Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution
- Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment
- Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available
- Collaborates and engages with the appropriate areas across the bank
- Develops or helps to develop the knowledge assets required for the operation
- Promotes adherence to standards and industry best practices
- Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas
- Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology
- Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning
- Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders
- Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine
- Implements changes in response to shifting trends
- Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations
- Data driven decision making - In-depth / Expert
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