Product Training Specialist
$79,000–$158,000 year
On-site · Charlotte, North Carolina, United States
Job Summary
Product Training Specialist role delivering technical HVAC training to commercial technicians on operation, maintenance, troubleshooting, and repair of HVAC systems (air- and water-cooled equipment, compressors, air handlers, CDU). Focus on data center systems, develop training materials and leverage LMS (Totara) for enrollment and delivery, maintain training records, and stay current with learning trends. Requires collaboration with cross-functional teams, ability to design and deliver presentations, microlearning videos, and procedural documentation; travel up to 30% to support field training. Requires a High School Diploma or GED with 4+ years HVAC experience and 2+ years of technical instruction experience; preferred Bachelor's degree or higher and advanced Office proficiency.
Required Qualifications
- High School Diploma or GED
- 4+ years of commercial HVAC industry experience including installation, operation, maintenance, or service
- 2+ years of experience delivering technical instruction with technical aptitude and effective use of instructional technology
- Travel up to 30% is required
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