Product Support Specialist-UK
$35,000–$45,000 year
RemoteUnited Kingdom
Job Summary
Provide initial partner support and convey resolutions to customers while walking them through problem-solving processes. Assess customer issues and properly escalate incidents as needed, then follow up to see problems through to resolution. Utilize excellent customer service skills to exceed expectations and recommend changes to internal and customer-facing documentation where needed. Continually grow your knowledge of internal procedures, the Huntress product, and customer environments to ensure accurate troubleshooting of Windows and macOS systems. You will work collaboratively within a team focused on protecting customers against cybersecurity threats, with regular coaching and mentoring opportunities available.
Required Qualifications
- Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience
- Highly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners
- Consider themselves disciplined, with systematic problem-solving skills
- Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues
- Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues
Desired Qualifications
- knowledge of Terminal and Bash
- Experience with tools such as ProcMon and Process Explorer
- Experience in configuring antivirus products and troubleshooting interactions between these products and specialty software
- Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools
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