Product Support Specialist Technical Support
Remote
EXPIREDRemoteFull TimeEntry LevelBachelors DegreeUnknown
Type
Full Time
Level
Entry Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Be the first point of contact for customer questions through email and phone; identify root causes of problems and craft creative solutions; contribute to updates of internal knowledge banks and external help articles; understand and gather customer feedback trends to help prioritize future product work; advocate for Tremendous' voice and define our support function while supporting a highly remote, high-documentation culture.
Required Qualifications
- A bachelor's degree
- 1-2 years experience in a customer-facing role
- curiosity for the Tremendous platform/product
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