Product Support Specialist
RemoteUnited States
Job Summary
Serve as the primary clinical applications resource for customers throughout onboarding, implementation, and ongoing platform utilization. Build trusted relationships with physicians, nurses, clinical staff, administrators, and operational stakeholders. Conduct customer training sessions, assess clinical workflows, and recommend best practices for platform optimization. Investigate user-reported application issues, coordinate resolution with Product and Engineering teams, and translate customer feedback into actionable recommendations. Support application configuration, user setup, and workflow customization while monitoring engagement to improve adoption and satisfaction. Partner with Product, Engineering, Clinical, and Customer Success teams to ensure a seamless customer experience.
Required Qualifications
- 4+ years of experience in Clinical Applications, Clinical Informatics, Healthcare Technology, Healthcare SaaS, EMR/EHR Support, Clinical Consulting, or similar customer-facing healthcare technology roles
- Experience working directly with physicians, nurses, advanced practice providers, clinical operations teams, or healthcare administrators
- Strong understanding of healthcare workflows and clinical operations
- Experience providing user training, workflow optimization, implementation support, or customer onboarding
- Ability to investigate and troubleshoot software application issues while communicating effectively with both clinical and technical audiences
- Experience supporting healthcare software, clinical applications, oncology software, EMR/EHR platforms, or healthcare technology solutions
Desired Qualifications
- Familiarity with healthcare interoperability standards, integrations, or clinical data exchange concepts
- Oncology, radiation oncology, value-based care, clinical decision support, or specialty care experience
- Experience utilizing AI-enabled tools such as Claude, ChatGPT, or similar technologies
- Bachelor's degree
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