Product Support Specialist - Software
$45,011–$60,008 year
On-siteCincinnati, Ohio, United States
Job Summary
Troubleshoot customer questions related to product functionality, accounting workflows, printing, installation, and general how-to guidance for Rent Manager software. Support users by answering product questions, resolving software-related issues, and providing clear instruction to guide them through workflows. Take ownership of assigned support cases, research using internal documentation, and document interactions accurately in the ticket-tracking system. Maintain daily productivity expectations while participating in ongoing training and certification programs to expand product knowledge. Work a standard 10 a.m. to 7 p.m. schedule with on-call availability for evenings or weekends.
Required Qualifications
- High school diploma or equivalent
- A strong customer service mindset and desire to help others
- Clear verbal communication skills and the ability to explain software concepts in an approachable way
- Strong problem-solving skills and the ability to learn new information quickly
- Ability to work with software systems and technical concepts
- Attention to detail and commitment to accurate documentation
- Ability to manage multiple priorities while maintaining quality and professionalism
- Reliable attendance, punctuality, personal accountability, and a strong work ethic
- Ability to work independently while also collaborating with teammates and escalation resources
- Availability to be on-call during evenings or weekends as assigned
- Candidates must live in the Greater Cincinnati area or be willing to relocate
- Applicants must be authorized to work for any employer in the U.S.
Desired Qualifications
- Associate's or bachelor's degree in information technology, business, accounting, or a related field
- One to two years of experience in customer support, technical support, SaaS support, or a call center environment
- Experience with CRM, ticketing, or customer support systems
- Basic understanding of accounting, property management, financial workflows, or accounting software
- Exposure to scripting, integrations, advanced configuration, or technical troubleshooting concepts
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