Product Support Specialist - Scripting
$45,011–$60,008 year
On-siteCincinnati, Ohio, United States
Job Summary
Troubleshoot scripting questions, software functionality, and technical issues for customers while answering product questions by phone. Become a subject matter expert in Rent Manager scripting and custom automation by taking ownership of assigned support cases and resolving them using internal documentation and team resources. Document customer interactions accurately in the ticket-tracking system and participate in ongoing training and certification programs to expand product knowledge. Maintain daily productivity expectations while managing multiple priorities in a customer-focused environment. Availability includes on-call duties during evenings or weekends as assigned.
Required Qualifications
- High school diploma or equivalent
- Availability to be on-call during evenings or weekends as assigned
- Candidates must live in the Greater Cincinnati area or be willing to relocate
- Applicants must be authorized to work for any employer in the U.S.
Desired Qualifications
- Associate's or bachelor's degree in Computer Science, Software Engineering, Information Technology, Computer Information Systems, or a related technical field
- Coursework or experience with programming or scripting languages
- One to two years of experience in customer support, technical support, SaaS support, or a call center environment
- Experience with CRM, ticketing, or customer support systems
- Basic understanding of accounting, property management, financial workflows, or accounting software
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.