Product Support Specialist
$41,600–$64,480 year
On-siteMiami, Florida, United States
Job Summary
Configure Single Sign-On integrations, execute file transformations across eligibility and claims, and set up custom provider networks in Rightway's internal systems. Serve as the primary escalation point for registration and eligibility issues, monitoring ingestion pipelines and resolving discrepancies before they impact members. Build and maintain standard operating procedures, internal knowledge bases, and QA checklists to ensure consistency across the Technical Operations team. Coordinate with Data Engineering on transformation rules and partner with Client Success to align on timelines and flag configuration blockers. Surface member-impacting product issues to Product Management with clear reproduction steps and provide structured feedback on tooling gaps.
Required Qualifications
- Highly organized and process-driven
- Structured problem-solver
- Detail-oriented and accurate
- Clear written communicator
- Adaptable and self-directed in a startup environment
- Comfortable with evolving tooling, shifting priorities, and building processes that don't yet exist
- Preference for candidates with direct experience in Rightway health guide, pharmacy guide, or registration support operations
- Previous experience in a technical support, client onboarding, or operations role in healthcare or technology
Desired Qualifications
- Deep technical credentials (engineering, coding)
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