Product Support Specialist (m/f/d)
On-site · Lisbon, Lisbon, Portugal
Job Summary
Product Support Specialist for AnyDesk across mobile platforms, engaging with customers via app store reviews and email, addressing inquiries, resolving issues, and maintaining a positive brand presence. Monitor user feedback on Apple App Store, Google Play, and email channels; analyze store data to identify improvement opportunities; coordinate with Development, QA, and Customer Experience teams to drive enhancements; reproduce reported issues on various devices/OS, test potential fixes, escalate bugs with detailed reports (Confluence/Jira), and stay current with app releases. Maintain brand reputation through proactive customer engagement and stay informed on social media best practices and platform updates.
Required Qualifications
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- Exceptional written and verbal communication skills in English and German
- A customer-focused mindset, capable of understanding and addressing user needs while delivering clear, practical, and solution-driven responses
- Strong technical knowledge of mobile devices and operating systems (Android, iOS)
- Excellent troubleshooting and analytical skills
- Social media proficiency to monitor and engage with users effectively
- Ability to work collaboratively with Development, QA, and Customer Support teams
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.