Product Support Specialist I - Smart Maintenance
$40,144–$43,160 year
RemoteUnited States
United StatesRemoteFull Time$40,144–$43,160 yearLarge
Full TimeLarge
Job Summary
Clarify complex maintenance work orders by reaching out to residents for details and coordinating with vendors to ensure timely service. Serve as the final line of support for escalated requests, assessing details to decide next steps and communicating clearly with property managers and residents. Manage both live voice and digital queues to deliver consistent service in a fast-paced, 24/7/365 operation. Provide feedback on trends and pain points to contribute to process improvement.
Required Qualifications
- 2 years of experience in a customer service, help desk, or tech support role
- 1 year of remote call center experience
- Ability to work weekends and holidays as part of a 24/7/365 support operation
- Previous experience in maintenance services, property management, or work order systems
- A quiet, dedicated home workspace suitable for remote work
- Strong written and verbal communication skills
- Proficiency using support tools and platforms (e.g. Slack, Google Workspace, etc.) in a queue-based environment
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