Product Support Specialist I - Smart Maintenance
$40,144–$43,160 year
RemoteUnited States
United StatesRemoteFull Time$40,144–$43,160 yearLarge
Full TimeLarge
Job Summary
Handle escalated maintenance work orders by clarifying complex requests with residents and coordinating with vendors to ensure timely service. Use critical thinking to assess work order details, decide next steps, and communicate clearly with property managers and residents to resolve issues impacting their experience. Support maintenance-related text and online queues in a fast-paced, queue-based environment while providing feedback on trends and process improvements. Serve as the final line of support for incoming requests, demonstrating ownership by working proactively to strengthen the overall experience.
Required Qualifications
- 2 years of experience in a customer service, help desk, or tech support role
- 1 year of remote call center experience
- Ability to work weekends and holidays as part of a 24/7/365 support operation
- Previous experience in maintenance services, property management, or work order systems
- A quiet, dedicated home workspace suitable for remote work
- Strong written and verbal communication skills
- Proficiency using support tools and platforms (e.g. Slack, Google Workspace, etc.) in a queue-based environment
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