Product Support Specialist I
On-site · Atlanta, Georgia, United States
Job Summary
Product Support Specialist I at Meridian Cooperative serves as the first point of contact for customers, handling product questions and issues by phone and email, troubleshooting basic software issues, guiding users through solutions, escalating complex problems to senior staff, delivering software training via webinars or one-on-one sessions, gathering user feedback to improve products, and collaborating with product and development teams to enable customer success. The role requires strong verbal and written communication, the ability to explain technical concepts clearly, comfort with CRM/help desk tools (e.g., Jira, Zendesk), and a customer-focused mindset. A 1–2 year background in technical support or customer service and a Bachelor’s degree in IT/CS (or equivalent) is desirable, along with experience supporting or configuring SaaS software and familiarity with Microsoft Office. The position is based in Atlanta, GA.
Required Qualifications
- 1–2 years of experience in a technical support or customer service role
- Experience customizing or supporting SaaS software
- Basic familiarity with software applications and an eagerness to learn more
- Bachelor’s degree in IT, Computer Science, or equivalent experience a plus
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