Product Support Specialist
$61,400–$98,600 year
On-siteFond du Lac, Wisconsin, United States
Job Summary
Respond promptly to telephone, email, and MercNET inquiries from Mercury Marine dealers and boat builders regarding product, warranty, and repair issues. Aid dealer technicians with root cause failure diagnostics and evaluate product failures to ensure consistency in warranty adjustments. Take ownership of all inquiries through to resolution, maintain detailed communication records, and provide support for Mercury Field Service personnel. Assist with training for Mercury personnel and participate in offsite repairs independently or with engineering teams when necessary. Achieve and maintain Mercury Certification while exercising independent judgment to resolve complex issues.
Required Qualifications
- Working knowledge of and the ability to diagnose and repair four stroke engines
- Working knowledge of and the ability to diagnose and repair fuel delivery, electrical, cooling, and hydraulic systems
- Working knowledge of CAN data systems and use of diagnostic tools
- Minimum of two years of technical experience in the marine industry or related mechanical repair field
- Strong communication and organizational skills
- Strong computer skills
- Able to thrive in a fast-paced, high-pressure environment with little direct oversight
- Strong work ethic
- Strong desire to learn and improve
Desired Qualifications
- Graduate of Technical College or marine service school
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