Product Support Specialist
$70,000–$100,000 year
On-site · San Francisco, California, United States
Job Summary
Product Support Specialist to triage and resolve issues, onboard new teammates, and collaborate with Operations, Product, Engineering, and Customer Success to deliver a world-class support experience. Responsibilities include onboarding in first 30 days, helping customers via email to resolve issues and educate on product usage in 60 days, and expanding to chat support and system improvements in 90 days and beyond. Ideal candidate has background in insurance/fintech/insurtech, experience building support systems at early-stage startups, strong written and verbal communication, ability to understand complex subject matter, and familiarity with Retool, Slack, Notion, Front, and Linear. Base salary range: $70,000 - $100,000. All roles are onsite five days a week at the SoMa office. Benefits include 100% health premiums, 401k matching, unlimited PTO, commuter benefits, parental and family leave, and dog-friendly office.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.