Product Support Specialist
On-site · Henderson, Nevada, United States
Job Summary
Product Support Specialist for eGaming at Arrow International. Diagnose and resolve software/hardware problems, log service calls in Salesforce, dispatch field engineers for on-site repairs, and perform on-site installations and configuration of Arrow equipment. Provide technical training for distributors and new employees; assist in systems integration, testing, and manual/web updates. Maintain high customer satisfaction and participate in after-hours support rotation. Requires 3+ years in electronic/PC technologies with strong knowledge of Windows Active Directory, Networking, Windows Servers, and SQL; excellent communication and the ability to work independently.
Required Qualifications
- Minimum of 3 years of training or commensurate experience in electronic and PC technologies
- Strong support knowledge of Windows Active Directory, Networking, Windows Servers and SQL
- Previous help desk experience preferred
- Prior experience in supporting electronic gaming devices preferred
- Ability to read technical manuals
- PC, mechanical and electrical aptitude
- Excellent written and verbal communication skills
- Strong customer relations and phone skills
- Must be self-motivated to work independently without direct supervision
- Effective planning and organizational skills
- Competency in MS Office
- Experience with Proprietary software a plus
- PC applications support experience
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