Product Support Specialist 1
On-site · Hyderabad, Telangana, India
Job Summary
Product Support Specialist I at ModMed serves as the frontline advocate for medical practices, responding to client inquiries via phone, email, and chat with a client-first mindset. You will troubleshoot and resolve software-related issues through deep product knowledge and root-cause analysis, document and track technical issues to drive quick resolutions, and collaborate with cross-functional teams to ensure no client is left behind. You’ll contribute to SOP improvements and stay curious about product updates, bringing energy and a collaborative, customer-focused approach to help modernize medicine. Preferred candidates have 1–2 years of client-facing technical support experience, a Bachelor’s degree (or equivalent practical experience), comfort with software troubleshooting, and familiarity with Apple ecosystems and common ticketing platforms (Zendesk, Jira, Salesforce); prior EMR/EHR exposure is a bonus.
Required Qualifications
- Bachelor's degree is mandatory; equivalent practical/technical experience is highly valued
- 1–2 years of experience in a client-facing technical support or healthcare-related role
- Experience with software troubleshooting; comfort with Apple ecosystems (Mac, iPad, iOS) and ticketing platforms such as Zendesk, Jira, Salesforce is a plus
- Excellent verbal and written communication skills; ability to convey technical concepts simply and empathetically
- Bonus points for prior experience with EMR/EHR systems
- Equal opportunity employer statement included in posting
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